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Privacy Policy

KETNA respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR), Slovenian data-protection legislation and other applicable laws.

The controller of your personal data is:

KETNA d.o.o.
Address: Slovenia
E-mail: info@ketna.pro

A privacy notice should explain who the controller is, why data is processed, the legal basis, recipients, transfers, retention periods and the rights of individuals.

1. Personal data we collect

Depending on how you use the website, we may process:

name and surname
billing address
delivery address
e-mail address
telephone number
company information
tax/VAT information
order details
payment status
correspondence with us
IP address and technical website data
cookie and analytics data where consent has been provided
2. Why we process your data

We process personal data for the following purposes:

Order fulfilment
To process purchases, manufacture products, arrange delivery and provide customer support.

Legal basis: performance of a contract.

Accounting and legal obligations
To issue invoices and comply with tax, accounting and other statutory obligations.

Legal basis: legal obligation.

Customer communication
To respond to inquiries, complaints and after-sales requests.

Legal basis: performance of a contract or legitimate interest, depending on the situation.

Marketing communications
If you subscribe to our newsletter, we may use your e-mail address to send product news, offers and other marketing communications.

Legal basis: consent.

You may withdraw consent at any time.

Website analytics and marketing cookies
Where used, these technologies are activated only after the required consent has been provided.

3. Payment information

Payments may be processed by third-party payment providers such as:

[STRIPE / PAYPAL / OTHER]

KETNA does not necessarily receive or store full payment-card details. Payment information is processed in accordance with the payment provider’s own privacy policy.

4. Who receives your data

Where necessary, personal data may be shared with:

hosting providers
WooCommerce and website service providers
payment providers
delivery and courier companies
accounting service providers
IT support providers
public authorities where required by law

We share only information reasonably necessary for the relevant purpose.

5. International transfers

Some service providers may process data outside the European Economic Area.

Where this occurs, appropriate safeguards required by GDPR will be used.

6. Data retention

Personal data is retained only as long as required for the purpose for which it was collected and for any period required by applicable accounting, tax or other laws.

Some transaction and invoice information may need to be retained even after a customer requests deletion because legal retention obligations can override the right to erasure.

7. Your rights

Under GDPR, you may have the right to:

access your personal data
correct inaccurate data
request deletion
restrict processing
object to certain processing
receive your data in a portable format
withdraw consent
lodge a complaint with a supervisory authority

These rights are recognised under GDPR.

Requests may be sent to:

info@ketna.pro

In Slovenia, the competent supervisory authority is the Information Commissioner of the Republic of Slovenia.

8. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

9. Changes to this policy

This Privacy Policy may be updated when our services, providers or legal obligations change.

Last updated: 16 October 2026