Terms & ConditionsPrivacy PolicyCookie PolicyWithdrawal / Returns

These Terms & Conditions govern purchases made through the KETNA online store available at:

Home

The online store is operated by:

KETNA d.o.o.
Registered office: Slovenia
Company registration number: [REGISTRATION NUMBER]
VAT / Tax number: [VAT NUMBER]
E-mail: info@ketna.pro
Telephone: [PHONE]

By placing an order through the KETNA online store, the customer confirms that they have read and accepted these Terms & Conditions.

1. Products

KETNA offers handmade steel furniture components and metal products, including table bases, coffee-table bases, shelf brackets, stands and other metal products.

Because our products are handmade, minor differences in welds, surface texture, finish, dimensions and appearance may occur. Such variations are characteristic of handcrafted metal products and do not constitute a defect where they do not affect the agreed functionality or essential characteristics of the product.

Product photographs are intended to represent the products as accurately as possible. Colours and surface finishes may appear slightly different depending on lighting, photography and display settings.

2. Prices

All prices displayed in the online store are stated in euros (€).
Prices are [inclusive / exclusive] of VAT, depending on the tax status of the seller.
Any delivery costs are shown separately before the customer confirms the order.
The total price payable by the customer is displayed before completion of the purchase.

3. Orders

An order is submitted when the customer completes the checkout process and confirms the order.
After placing an order, the customer receives an order confirmation by e-mail.
KETNA reserves the right to contact the customer if additional information is required to manufacture or deliver the ordered product.
For custom-made products, production may begin only after all relevant dimensions, specifications and other details have been confirmed.

4. Payment

Available payment methods are displayed during checkout.

Depending on the methods enabled in the store, payment may be made by:

[credit/debit card]
[PayPal]
[bank transfer]
[other payment method]

The order may be processed only after successful payment or confirmation of the selected payment method.

5. Delivery

Products are delivered to the delivery address provided by the customer during checkout.
Estimated delivery or production times are shown on the product page or communicated to the customer after ordering.
Unless otherwise agreed, consumer orders must normally be delivered without undue delay and no later than 30 days after conclusion of the contract.
Delivery times for made-to-order or customised products may differ and will be communicated to the customer.
The customer is responsible for providing a correct and complete delivery address.

6. Custom-made products

Certain KETNA products may be manufactured according to measurements, dimensions, colours, finishes or other specifications selected by the customer.
Where a product is made to the customer’s specifications or is clearly personalised, the statutory 14-day right of withdrawal may not apply.
The customer will be informed before placing the order when a product falls within this exception.
Once production of a custom product has begun, changes may no longer be possible.

7. Right of withdrawal

For standard, non-customised products purchased by consumers online, the customer generally has the right to withdraw from the contract within 14 days after receiving the goods, without giving a reason.
Full details are provided in our Right of Withdrawal / Returns Policy.

8. Conformity and defective products

The seller is responsible for any lack of conformity that existed when the goods were delivered and that becomes apparent within the statutory period.

For consumer purchases, goods are generally covered by a minimum two-year legal conformity guarantee. In the event of non-conformity, the consumer may first request repair or replacement and, where the statutory conditions are met, a price reduction or termination of the contract.

Claims should be sent to:

info@ketna.pro

Please include the order number, description of the issue and, where possible, photographs.

9. Intellectual property

All content on the KETNA website, including product designs, photographs, graphics, logos, text and visual materials, is protected by applicable intellectual property laws.
Content may not be reproduced, distributed or commercially used without prior written permission from KETNA.

10. Limitation of liability

KETNA is not responsible for damage resulting from improper installation, misuse, modification of the product, incorrect assembly or use contrary to the intended purpose.
Where installation is performed by the customer or a third party, the customer is responsible for ensuring that the product is installed safely and appropriately.
Nothing in these Terms limits rights that consumers are entitled to under mandatory consumer-protection legislation.

11. Complaints

Complaints may be submitted by contact form HERE, or by e-mail to:

info@ketna.pro

We will attempt to resolve complaints promptly and fairly.

12. Governing law

These Terms & Conditions are governed by the laws of the Republic of Slovenia, without prejudice to mandatory consumer rights that may apply in the customer’s country of residence.